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One-stop Solution Chefs Restaurant Hotel Supplies Fast Food Catering Equipment for Star Hotel

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 05 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the model and brand of this product?

The model number is CC-ZA and the brand name is Concession Country.

2. What power options are available?

This equipment is available in electric or gas versions. Specify your preferred power source when ordering.

3. What voltages does the equipment support?

The unit supports 110V or 220V. Please confirm the required voltage for your region when placing an order.

4. What materials and finishes are used?

Constructed from high-quality stainless steel (201 or 304). 304 stainless steel offers greater corrosion resistance than 201—specify your preference if needed.

5. Can I have my hotel or restaurant logo on the equipment?

Yes. Customized logos are accepted. Provide high-resolution/vector artwork and confirm additional costs and lead time with the supplier.

6. Is installation required and how is it installed?

The equipment is designed for free-standing or tabletop installation. Electric versions typically need proper electrical connection; gas units should be installed by a certified technician for safety.

7. What certifications does the product have?

This unit is CE and RoHS certified, indicating compliance with European safety and hazardous‑substance restrictions. Ask the supplier for copies of certificates if required for import or audit.

8. What are the package dimensions and shipping weight?

Single package size is 80 x 80 x 100 cm and the gross weight is approximately 100 kg. Packaging options include wood cases and paper boxes for secure shipping.

9. How many units can you supply and what is typical lead time?

Supply ability is up to 100 units per month. Actual lead time depends on order quantity, customization (e.g., logos), and current production schedule—contact the supplier for a specific lead time.

10. What are the recommended cleaning and maintenance practices?

Clean regularly with mild detergent and a soft cloth to preserve the stainless steel finish; avoid abrasive cleaners and steel wool. For gas units, schedule periodic inspections and service by qualified technicians.

11. Is this equipment suitable for star hotels and busy commercial kitchens?

Yes. It’s designed in a modern luxury style for professional environments and built for efficiency in busy restaurants, central kitchens, buffets, fast food and hotel food preparation.

12. Are spare parts and after‑sales service available?

Spare parts and after‑sales support are typically available—please contact the supplier or authorized distributor to confirm parts availability, service terms and response times.

13. What packaging options are provided for export or long‑distance shipping?

Standard packaging includes wood cases and paper boxes. For international export and heavy shipments, wood crating is recommended to protect the equipment.

14. Can the unit be customized beyond logos (e.g., dimensions or features)?

Some customizations may be possible. Contact the supplier with your requirements (dimensions, features, finish) to discuss feasibility, pricing and lead time.

15. What warranty and return policies apply?

Warranty and return policies are not specified in the product description. Please request the supplier’s warranty terms, coverage period and return policy before purchase.

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