Shipping Timeframes:

At Afrimart, we strive to process all orders promptly. Once the 60% deposit has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.

Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.

In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.

Air Cargo Timeframes:

Once full payment for your order has been received and cleared in Afrimart’s account, we will process your order within 2 to 5 business days. This processing time ensures that all necessary preparations are completed before your order begins its air shipping journey.

The estimated delivery lead time for air cargo shipments is approximately 10 to 15 days from the date of the initial payment. However, please be aware that this timeframe is an estimate and may be subject to change due to various factors, including demand, shipping logistics, and customs procedures.

In instances where high demand may lead to extended air cargo times for certain items, we will inform you of any potential delays during the initial order confirmation. Our goal is to keep you informed every step of the way, ensuring that you have a clear understanding of your order’s expected delivery timeline.

Order Processing Time:

We kindly ask that you allow 2 to 5 business days for us to thoroughly process your order before it begins its shipping journey. Orders placed after 4:00 PM on Fridays or during weekends and public holidays will commence processing on the next available business day.

Please be aware that order processing times may be longer during peak seasons or promotional sales events. In such instances, we will proactively communicate any extended processing times to ensure you are well-informed and prepared for any potential delays. Our commitment is to provide transparency and clarity throughout your purchasing experience.

Manufacturing Time:

For certain products, an extended manufacturing period may be necessary to ensure the highest quality and attention to detail is attained. In these instances, the manufacturing process typically requires an additional 10 to 30 business days, depending on the specific product ordered. Please note that this timeframe may vary based on several factors, including the complexity of the product design and current demand. Rest assured, we will communicate any extended anticipated manufacturing times with you during the order confirmation process, providing full transparency regarding your order’s expected timeline. Our commitment is to keep you informed and deliver products that meet the highest standards of craftsmanship and quality.

Returns and Exchanges:

At Afrimart, we are committed to ensuring your satisfaction with every purchase. Since Afrimart is a Pre-sale platform, all our products are unique customized for customers, so returns are not allowed under normal circumstances. The only exception to this return or exchange policy is if the product received is damaged or defective by someone other than the buyer. If you receive a damaged or defective item, you must report the problem to Afrimart within 3 working days of receiving the shipment. Timely reporting will ensure that your case is processed promptly for a refund or exchange. Items eligible for return or exchange must be unused and accompanied by proof of purchase. Please note that the cost of returning or exchanging products through local couriers will be borne by the buyer and we appreciate your attention to these guidelines, which help us provide the best service possible.

Storage Fees:

Upon arrival of your order at our Midrand warehouse, we kindly request that you collect your items within 7 days. Failure to do so will result in the accrual of daily storage fees, which will be applied to your account. Please note that full payment of these storage fees is required prior to the release of your order. Should your order remain uncollected for a period exceeding 30 days, Afrimart reserves the right to dispose of the order at our discretion. We appreciate your prompt attention to this matter to avoid any additional charges and ensure the smooth handling of your order.

Local Delivery Information:

Please note that the total sales order amount does not include local delivery charges within South Africa. Local delivery costs will be billed separately upon the arrival of your order at our warehouse. This additional charge is determined based on the accurate product dimensions and current third-party courier pricing. To proceed with dispatching your order, all outstanding balances including the courier quotation, must be settled in full and cleared in Afrimart’s account. Payments made after 4:00 PM on Fridays or during weekends and public holidays will be processed on the next business day. Orders will then be dispatched within 1 to 2 business days following payment clearance.

Request a Quote:

This product is classified for sea freight and the advertised price is merely a factory reference price estimate. Please be aware that this price does not include additional charges such as shipping to South Africa and Customs Duty and Clearance Fees. The price listed on our website may vary from the actual quotation provided. To ensure you receive the most accurate and up-to-date pricing information, we highly recommend requesting a formal quote. This will give you a comprehensive breakdown of all applicable costs and ensure there are no surprises.