Return & Refund Policy

1. Application of This Policy

1.1 This Return & Refund Policy forms part of the Afrimart Terms & Conditions.

1.2 By placing an order, accepting a quotation, or making payment, the customer agrees to this Policy.

1.3 In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Nature of Business

2.1 Afrimart primarily supplies industrial, commercial, and technical goods, many of which may be:

• Imported
• Special-order
• Customised
• Procured on request

As such, return rights may differ from general retail environments.

3. Defective or Non-Conforming Goods

3.1 If goods materially fail to conform to agreed specifications, or contain verified manufacturing defects, the customer may notify Afrimart in writing. Notification must include:

3.2 Afrimart reserves the right to inspect, test, or request return of the goods before determining eligibility for repair, replacement, or refund.

3.3 Where a defect is confirmed, Afrimart may at its discretion:

• Repair the goods
• Replace the goods
• Refund the purchase price paid

4. Reporting Timeframe

4.1 Visible defects or discrepancies must be reported within 48 hours of collection or delivery.

4.2 Latent defects must be reported within a reasonable time after discovery.

4.3 Failure to notify within reasonable timeframes may affect eligibility for return.

5. Non-Returnable Goods

5.1 The following goods are generally non-returnable unless defective:

5.2 Returns will not be accepted for:

6. Export & Cross-Border Orders

6.1 For cross-border transactions:

• Goods must be returned to Afrimart's South African premises unless otherwise agreed
• The customer is responsible for all freight, customs duties, export documentation, and related charges unless Afrimart agrees otherwise in writing
• Afrimart is not responsible for transport damage occurring after risk has transferred to the customer

7. Refund Process

7.1 Where a refund is approved:

8. Limitation of Liability

8.1 Afrimart shall not be liable for indirect or consequential losses arising from return or refund claims, including:

• Loss of profit
• Business interruption
• Transport costs
• Third-party claims

8.2 Nothing in this Policy limits statutory rights under the Consumer Protection Act where applicable.

9. Warranty Claims

9.1 Where goods carry a manufacturer warranty, claims may be handled in accordance with manufacturer procedures.

9.2 Afrimart may assist customers in facilitating warranty claims but does not extend warranties beyond those provided by the manufacturer unless expressly stated.

10. How to Request a Return or Refund

10.1 Return and refund requests must be submitted through the customer’s Afrimart Online account. Returns are only available once an order has been marked as Delivered.

10.2 If an order is not yet marked as Delivered, the return request form will not be displayed in the customer portal. Customers must wait until delivery is confirmed before submitting a return request.

10.3 Once submitted, Afrimart will review the return request and may contact the customer for additional information, inspection requirements, or return arrangements.

10.4 If the customer is unable to access their account or experiences a system issue, they may contact Afrimart support for assistance using the contact details below.