Q1:Are you a factory or trading company?A:We are a factory, which have excellent sales team, management team and experienced staffs.
Q2:What is your usual payment term?A:Our payment term is usually 30% deposit and 70% balance payment before shipment by TT/WesternUnion/Paypal or LC. Alibaba trade assurance is also available.
Q3:Can I order samples? Free of charge?A:Yes, we can do sample orders, which need sample fee. But we will use the sample fee as deposit, or return to you when have bulk order.
Q4:What is the MOQ and delivery time? A:The MOQ for the first order is 1pc, the next order is 100pcs. Delivery time is 15-20days after received deposit. Some of items are in stock, pls contact us before place order.
Q5:How long will be the warranty of product?A:We have 5 years warranty with correct use. We have 8 years warranty for the chair frame. Q6:Why choose us ?A:1. high quality factory 2. sincerity service 3. strong ability with customize 4. excellent design team 5. excellent innovative ideas 6. good quality after-sale service
Q7:How to control my goods quality?A:step1: Incoming material quality checking step2: producing process checking step3: finished product complete inspection
Q8:How to get my goods easily?A:Pls advise us your destination port, professional sales will help you check the shipping cost for your reference.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 01 Feb, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.