B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What materials is the White Spa Salon Reception Desk made from?
The desk is constructed from MDF with a marble-pattern finish and integrated LED detailing. The materials are described as moisture-proof, corrosion-resistant and antibacterial with no formaldehyde volatilization.
2. What are the desk dimensions?
Overall size is 3000 × 600 × 1050 mm (length × depth × height), which is 3.0 m × 0.6 m × 1.05 m (approximately 118.1 × 23.6 × 41.3 inches).
3. Is assembly required and are instructions included?
Assembly requirements vary by supplier. Many units ship flat-packed or in large panels and require on-site assembly. Confirm with the seller whether assembly instructions and hardware are included; plan for two people and basic tools.
4. Does the LED lighting require electrical installation?
Yes — the LED trim requires a mains connection. Check with the seller whether the LED driver and plug are included and whether the unit is pre-wired. For safety have a qualified electrician complete any permanent wiring.
5. How should I clean and maintain the desk?
Wipe with a soft cloth and mild detergent or soapy water. Avoid abrasive cleaners, bleach or strong solvents. Clean spills promptly to protect the finish. Regularly check and tighten fittings and keep electrical components dry.
6. Is the desk suitable for humid environments like spas?
The MDF is described as moisture-proof and corrosion-resistant, making it suitable for indoor spa and salon environments. However, prolonged direct exposure to excessive humidity or water should be avoided.
7. Is the surface truly antibacterial and formaldehyde-free?
The product description claims antibacterial properties and no formaldehyde volatilization. If you require formal certifications or test reports (e.g., emission or antibacterial testing), request them from the supplier before purchase.
8. Can the desk be customized in size, color or finish?
The standard model is white with a marble pattern. Many manufacturers offer customization (alternate sizes, finishes, LED colors or logo panels). Contact the supplier to discuss custom options, lead times and minimum order requirements.
9. What is the recommended load capacity or how much weight can it hold?
A specific load rating is not provided in the description. The desk is intended for reception use (computers, monitors, light equipment). For heavy equipment or specific load requirements, request structural/load capacity data from the manufacturer.
10. Is the desk suitable for outdoor use?
No. This desk is designed for indoor applications (office, hotel, mall, airport, etc.). Exposure to outdoor weather, direct sunlight and prolonged moisture will shorten its lifespan.
11. How is the desk shipped and will it fit through doors/elevators?
Shipping method can vary — large desks are often shipped in panels or partially assembled. Because the length is 3000 mm (3 m), confirm packing dimensions with the seller to ensure it can be carried through doors or elevators; on-site assembly may be required.
12. What warranty and return policy apply?
Warranty and return policies are not specified in the product description. Ask the seller for details on warranty period, what defects are covered, and the returns process before ordering.
13. Can the desk accommodate typical front-desk equipment (cash drawer, POS, computer)?
Yes — the depth (600 mm) and generous length provide space for POS systems, a cash drawer, computer, and paperwork. Verify exact equipment dimensions and cable routing needs to ensure compatibility.
14. Are there recommended installation considerations (anchoring, leveling)?
Place the desk on a level surface; adjustable feet or shims can help level it. For long-term stability, especially in high-traffic areas, consider anchoring to a wall or floor per local building codes. Have electrical work for LEDs performed by a professional.
15. Which locations and businesses is this reception desk best suited for?
The desk is designed for indoor reception areas such as spas, salons, offices, hotels, banks, shopping malls, airports, restaurants and retail stores where a clean, modern white marble-look counter is desired.
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