B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What models and sizes are available for the TuoHong Excavator?
The product listing notes factory-direct availability for models in the 1 ton to 4 ton range. The technical specification block also includes a configuration with an operating weight listed as 26–28 ton; this likely refers to a specific heavy configuration. Please contact our sales team to confirm the exact model/weight options and request the correct specification sheet for the model you need.
2. What are the main applications for the TuoHong Excavator?
The TuoHong Excavator is engineered for small-scale construction and agricultural tasks including garden work, farmland operations, municipal works, digging trenches and general material handling.
3. Which attachments are compatible with this excavator?
The excavator is compatible with a wide range of attachments and supports customized options. Common attachments include drillers, hydraulic hammers and buckets. Bucket sizes range from 20 cm up to 100 cm, and a quick-hitch system allows fast attachment changes.
4. What type of engine and hydraulic system does it use?
The excavator is equipped with a water-cooled diesel engine and a hydraulic circuit system designed for efficient operation and high output. For detailed engine power (hp/kW) and hydraulic flow/pressure figures, please request the specific model datasheet.
5. What control system does the TuoHong Excavator use?
The control system specified is the HETRONIC NOVAL 2.4 radio control with an on-board charger, providing reliable remote operation and convenient recharging of the transmitter.
6. What are the transportation and working dimensions?
Provided dimensions include a transportation length (L1) of 8,800 mm, working length (L) of 11,200 mm, transportation width (T1) options of 2,350 mm or 2,550 mm, and a maximum height (H) of 3,200 mm. Confirm dimensions for the exact model/configuration before arranging transport or permits.
7. What are the hopper, production and conveyor specifications?
Technical specs list a hopper capacity of 5 m³ and a production capacity of 40–200 t/h. Main conveyor: width 1,000 mm and length 9,000 mm. Side conveyor: length 600 mm and width 2,800 mm. Verify these specs for the specific model you intend to buy.
8. Can I customize the excavator appearance or branding?
Yes. The TuoHong Excavator supports color and logo customization so you can brand the machine to your preference. Contact sales for minimum order requirements, lead times and artwork guidelines.
9. What warranty and certifications come with the excavator?
Warranty terms and product certifications (CE, ISO, etc.) are not listed in the product summary. Please contact our sales or support team to get full warranty details and available certification documents for the specific model you are interested in.
10. What routine maintenance is required and are spare parts available?
Routine maintenance should follow the manufacturer’s schedule for engine service, hydraulic system checks, greasing pivot points, and inspection of wear parts. Core components include the engine and hydraulic system; spare parts and consumables are available—contact after-sales support for parts lists and ordering information.
11. Is operator training required or provided?
Operators should be trained and familiar with safe operation of excavators and any remote-control systems used (HETRONIC NOVAL). Training options vary by region; contact us to discuss available training programs, operator manuals and on-site training possibilities.
12. How is the excavator shipped and what is the lead time?
This is a factory-direct product, which can reduce costs and sometimes shorten lead times. Actual shipping methods, freight costs and lead times depend on your location, chosen configuration and current factory schedule. Please request a quotation to get accurate lead-time and shipping estimates.
13. Are there safety features or recommended safety accessories?
The machine’s robust design and hydraulic systems contribute to safe operation. Use of the quick hitch, proper locking pins, and regular system inspections are recommended. Additional safety items (guards, lights, beacons, remote-control fail-safes) may be available on request—ask sales about optional safety packages.
14. Who do I contact for pre-sales questions, technical support or service?
For pre-sales, technical details, customization requests and after-sales service, contact the TuoHong sales and support team. Provide your desired model/configuration so we can supply the correct specification sheet, pricing, lead time and local service options.
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