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Pulse Therapeutic Apparatus and Rehabilitation Equipment Medical Physiotherapy Apparatus Instruments

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the Pulse Therapeutic Apparatus and Rehabilitation Equipment?

A Class I medical physiotherapy device (Genwave PMST-3 NEO) designed for physiotherapy, pain relief and body massage to support recovery and wellness in home or clinical settings.

2. What therapeutic functions does it provide?

It provides physiotherapy treatments, pain relief modalities and soothing body massage functions aimed at muscle relaxation and rehabilitation support.

3. Is this device suitable for home use?

Yes — the product is designed for easy use at home, but you should read the user manual and consult your healthcare provider before starting treatment.

4. Are there any contraindications or safety warnings?

General contraindications include implanted electronic devices (e.g., pacemakers), pregnancy, active cancer, deep vein thrombosis, epilepsy, infection or open wounds in the treatment area. Always consult a clinician prior to use and follow the device manual.

5. How do I operate the apparatus?

Basic steps: place the device on a stable surface, connect the power cord, switch on, select the desired program/mode, adjust intensity and duration according to comfort, and end the session before removing any leads or pads. Follow the included manual for detailed instructions.

6. What are the power and electrical specifications?

The unit is plug powered and operates at 50/60 Hz. Verify local mains voltage and plug type compatibility with your supplier before use.

7. What are the device dimensions and weight?

Single package size is 61 x 60 x 115 cm and single gross weight is 76.0 kg. The device is relatively heavy and sizable—allow adequate space for installation.

8. What materials is the device made from?

The device casing and main components are metal according to the specification, providing a robust construction.

9. Does the device have any certifications?

Yes — the product specification lists CE certification.

10. What does the listed shelf life of 1 year mean?

Shelf life (1 year) typically refers to the recommended storage/useable period under specified storage conditions. Check the product label/manual or contact the seller/manufacturer for details about storage conditions and expiry implications.

11. What accessories or consumables are included?

Package contents are not fully detailed in the specification. Typical inclusions may be the main unit, power cord, treatment leads/pads, and user manual. Confirm exact contents with the seller prior to purchase.

12. Can I replace electrodes or use third-party accessories?

Use accessories and consumables recommended or approved by the manufacturer to ensure safety and device compatibility. Check the manual or contact Genwave for compatible replacement parts.

13. How should I clean and maintain the apparatus?

Always unplug before cleaning. Wipe external surfaces with a soft, damp cloth and mild disinfectant compatible with metal finishes. Do not allow liquids into electrical openings. Follow the maintenance schedule in the manual and arrange periodic professional inspection if used frequently.

14. What about warranty, repairs and after-sales support?

Warranty and repair terms are not specified here. Contact the seller or Genwave for warranty period, service centers and authorized repair options prior to purchase.

15. How should the device be transported and installed?

Because the unit is heavy (≈76 kg), use at least two people or professional movers to lift and position it. Place on a stable, level surface with adequate clearance and access to a compatible power outlet. Follow any installation instructions in the manual.

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