Question 1: Are you manufacturer? A: Yes, we are manufacturer with more than 10 years' experience.Question 2: What are your advantages compared with your competitors? A:With rich industry experience and strict Product Quality Control systems, we provide: 1. Stable and reliable product at reasonable price 2. Good customer service: Fast response to any inquiry or question 3. On-time delivery.Question 3: What's the delivery time and which ports do you usually ship at? A:We will deliver the product in 7 days after receiving the deposit. We can load container at: Qingdao, Shanghai, Tianjin, Guangzhou etc.
Question 4: What's the lifetime of the wearing parts? A:The material of our product is of high quality, and the lifetime of our wearing parts is twice longer than the others,including the roller skin, die and bearing.
Question 5: What shall we do if breakdown occurs? A:.In case of failure, please inform us. During the warranty period, in case of failure, we will respond in time after receiving the buyer's notice. We will handle the fault by telephone / fax or email according to the buyer's requirements.
Question 6: Do you have English Manual for each machinery? A: Yes. The instruction manual,the test report and other Data Sheets related shall be provided by us.
Question 7: Do you have some foreign customers using your equipment? A:Yes , we have customers all over the world.
Question 8: MOQ(Minimum Order Quantity) A:One set is welcome, and mix products for order are welcome.
Question 9: Can you customize the machine for me ? A: Yes, we can customize according to customer's requirements.
Question 10: Package A:Standard export wooden case or other packages depending on products packaging weight is subject to the actual pack.
Question 11: How long is your warranty? A:The warranty period of our products is one year (excluding man-made damage and misuse). During the warranty period, we will provide maintenance videos or face-to-face videos to teach you. If the machine has serious quality problems, we support returning it.
Question 12: What are your Payment Terms? A: Payment shall be made by T/T, L/C, or D/P, etc., it varies considerably according to the region that you are in.
Question 13: Can you show how the machine works? A: Certainly, we will send you the Operating video & instruction to you together with machines, to help you use the machines better.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 20 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.