FAQ

Question 1: Are you manufacturer?
A: Yes, we are manufacturer with more than 10 years' experience.Question 2: What are your advantages compared with your competitors?
A:With rich industry experience and strict Product Quality Control systems, we provide:
1. Stable and reliable product at reasonable price
2. Good customer service: Fast response to any inquiry or question
3. On-time delivery.Question 3: What's the delivery time and which ports do you usually ship at? A:We will deliver the product in 7 days after
receiving the deposit. We can load container at: Qingdao, Shanghai, Tianjin, Guangzhou etc.

Question 4: What's the lifetime of the wearing parts?
A:The material of our product is of high quality, and the lifetime of our wearing parts is twice longer than the others,including the roller skin, die and bearing.

Question 5: What shall we do if breakdown occurs？ A:.In case of failure, please inform us. During the warranty period, in case of failure, we will respond in time after receiving the buyer's notice. We will handle the fault by telephone / fax or email according to the buyer's requirements.

Question 6: Do you have English Manual for each machinery? A: Yes. The instruction manual,the test report and other Data Sheets related shall be provided by us.

Question 7: Do you have some foreign customers using your equipment?
A:Yes , we have customers all over the world.

Question 8: MOQ(Minimum Order Quantity)
A:One set is welcome, and mix products for order are welcome.

Question 9: Can you customize the machine for me ?
A: Yes, we can customize according to customer's requirements.

Question 10: Package
A:Standard export wooden case or other packages depending on products packaging weight is subject to the actual pack.

Question 11: How long is your warranty? A:The warranty period of our products is one year (excluding man-made damage and misuse). During the warranty period, we will provide maintenance videos or face-to-face videos to teach you. If the machine has serious quality problems, we support returning it.

Question 12: What are your Payment Terms?
A: Payment shall be made by T/T, L/C, or D/P, etc., it varies considerably according to the region that you are in.

Question 13: Can you show how the machine works?
A: Certainly, we will send you the Operating video & instruction to you together with machines, to help you use the machines better.