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Food Safety Rapid Detection

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What contaminants and hazards can Food Safety Rapid Detection test for?

The system supports a comprehensive panel of over 60 test items covering common food safety concerns, including microbial pathogens (e.g., Salmonella, E. coli — depending on the test kit), common allergens, certain food additives, and residues (such as pesticide or veterinary drug residues where assay kits exist). Exact targets depend on the specific assay kits you choose.

2. How many samples can be tested at the same time?

The analyzer features 12 or more detection channels, allowing simultaneous processing of multiple samples. Actual concurrent throughput depends on the assay format and whether multiplexing assays are used.

3. How fast does the system deliver results?

The system is designed for rapid detection. Typical assay times vary by test but generally range from a few minutes up to about an hour. Exact times are specified per assay kit.

4. What types of food samples can I test with this system?

It can be used to test a wide variety of foods, including meats, poultry, seafood, dairy, produce, ready-to-eat foods, beverages, and raw ingredients. Compatible sample types depend on the validated assay kits and sample preparation procedures.

5. What sample preparation is required?

Sample preparation depends on the target analyte and assay kit. Typical steps include homogenization or extraction and, in some cases, simple filtration or dilution. Each assay kit includes detailed instructions for required preparation.

6. What consumables and reagents are required and are they included?

The analyzer requires specific assay kits, reagents, and consumables (e.g., test cartridges/strips, reagents, pipette tips). Consumables are typically sold separately; check with Hengmei or your supplier for kit packages and included items.

7. How accurate and sensitive are the test results?

The system provides reliable results suitable for rapid screening. Sensitivity and accuracy depend on the specific assay kit and target analyte; detailed performance characteristics (limits of detection, specificity, validation data) are provided with each kit or in the product datasheet.

8. How do I transfer and store test data?

The device includes a USB 2.0 interface for easy data transfer. Test results can be exported via USB to external storage or a PC. Supported export formats (CSV, PDF, proprietary formats) and data management features are available in the device software — confirm the exact formats with your supplier.

9. What does the user interface look like?

The unit includes an 8-inch (or larger) LCD touch screen that provides an intuitive, user-friendly interface for test selection, procedure guidance, and clear display of results.

10. What are the device's processing and performance specifications?

The system is powered by an ARM Cortex-A7 RK3288/4-core processor for responsive operation and fast data processing. This ensures smooth UI operation and timely result calculation.

11. Is the unit portable and how is it packaged for transport?

The analyzer is designed for use in environments like schools and restaurants and is supplied in a durable aluminum alloy box to protect it during transport. Custom packaging options may be available on request. For true field portability (battery operation), ask Hengmei about optional configurations.

12. What certifications and quality standards does the product have?

The Food Safety Rapid Detection system is ISO 9001 certified, reflecting compliance with international quality management standards. For regulatory approvals or additional certifications, contact Hengmei or your distributor.

13. What kind of training and technical support is available?

Hengmei provides product documentation and can offer user training, installation assistance, and technical support. On-site training or remote support options may be available — confirm available services with your sales representative.

14. What maintenance and calibration are required?

Routine maintenance typically includes cleaning, inspection of consumable interfaces, and following any calibration procedures recommended for specific assays. Calibration schedules and service options are provided in the user manual; authorized service centers or Hengmei technicians can perform advanced maintenance and calibration.

15. What warranty and after-sales options are available?

Warranty terms and after-sales service packages may vary by region and vendor. Contact Hengmei or your authorized distributor for specific warranty duration, service-level agreements, extended warranties, and options for spare parts or maintenance contracts.

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