B21, China Town Mall, Midrand
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Commercial Grade Kids Play Area Custom Soft Play Indoor Playground Equipments Round Ball Pit

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the maximum weight capacity of the play area?

The equipment supports a maximum capacity of over 500kg, making it suitable for group play.

2. How many children can use the play area at once?

The play area is designed to hold 5-10 children comfortably, with the flexibility to accommodate more than 10 for larger playgroups.

3. What materials are used in the construction of the play area?

The playset is built with multilayer board, pearl cotton, and PU materials, ensuring durability and safety.

4. Is the play area safe for children?

Yes, the soft materials eliminate sharp edges and provide a safe environment for jumping, crawling, and climbing.

5. Can the play area be customized?

Absolutely! The playset comes in a variety of customizable colors and can be tailored to fit specific themes or requirements.

6. Is this play area suitable for outdoor use?

Yes, the play area is designed for both indoor and outdoor use, making it versatile for various settings.

7. What types of locations is this play area suitable for?

It is ideal for homes, schools, shopping malls, amusement parks, and other commercial entertainment centers.

8. What is the production time for the play area?

The production time is typically 7-10 working days.

9. What shipping options are available for the play area?

Shipping options include sea, air, and express delivery to ensure fast and convenient service.

10. Is there a warranty for the play area?

Yes, the product comes with a 1-year warranty and 24-hour after-service support.

11. What payment methods are accepted?

We accept T/T, Western Union, and Trade Assurance for payment.

12. Can I order a custom design for special events?

Yes, OEM/ODM services are available for custom design and manufacturing to fit specific requirements.

13. How do I maintain the play area?

Regular cleaning with mild soap and water is recommended to maintain hygiene and appearance.

14. Is the play area suitable for rental purposes?

Yes, this play area is great for rental applications for events like birthday parties, festivals, and promotions.

15. Does the play area require assembly?

Yes, some assembly is required upon delivery, but it is straightforward and comes with instructions.

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