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Cold area use heating cooling function geothermal heat pump water source heat pump

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 04 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is a geothermal heat pump?

A geothermal heat pump is a system that uses the constant temperature of the earth as a heat source in the winter and a heat sink in the summer for heating and cooling purposes.

2. How does the cold area use heating cooling function work?

The unit operates by transferring heat from the ground or water to provide heating during cold periods and reverses the process to provide cooling in warmer weather.

3. What are the main functions of this heat pump?

This heat pump can be used for heating, cooling, and producing hot water for daily use, offering versatile functionality.

4. Is the heat pump environmentally friendly?

Yes, it uses R410A refrigerant, which has zero ozone depletion potential, making it an eco-friendly choice that meets environmental protection standards.

5. What is the noise level of this heat pump?

The noise level of the heat pump is ≤52 dB, designed to operate quietly and minimize disturbance.

6. What is the heating capacity of the unit?

The heating capacity of the unit is 24 kW (W15/W45).

7. How efficient is this heat pump?

The heat pump has a coefficient of performance (COP) of 4.60 and an energy efficiency ratio (EER) of 4.23, indicating high efficiency in both heating and cooling modes.

8. What maintenance is required for this heat pump?

The system requires minimal maintenance due to its reliable operation and fewer components, but regular checks on water flow and refrigerant levels are recommended.

9. Can this heat pump be used for underfloor heating?

Yes, it can be used for underfloor heating systems, as well as for fan coils and radiators.

10. What is the installation process like?

The installation process involves connecting the heat pump to a suitable water source and integrating it with your home’s heating and cooling infrastructure. Professional installation is recommended for optimal performance.

11. What are the advantages of using a water source heat pump?

Advantages include high reliability, energy efficiency, low operating costs, and the ability to provide both heating and cooling while being environmentally friendly.

12. What type of refrigerant does the heat pump use?

The heat pump uses R410A refrigerant, which is known for its efficiency and low environmental impact.

13. Can this unit operate in extremely cold temperatures?

Yes, the heat pump is designed to operate reliably in cold areas without issues related to defrosting.

14. What are the dimensions and weight of the heat pump?

The specific dimensions and weight may vary by model; please refer to the product specifications for detailed measurements.

15. How can I improve the efficiency of my heat pump?

To improve efficiency, ensure proper installation, regular maintenance, and consider using it in conjunction with other energy-saving systems in your home.

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