π Important:
All orders, emails, and quotations will be processed and responded to once we reopen on 3rd January 2025.
Thank you for your understanding and patience!
π Festive Closing Notice:
We will be closed from 21st December 2024 to 3rd January 2025.
Wishing you a joyous holiday season! π
1γWho are we? what services can we provide? We are based in Jiangsu, China, start from 2013,sell to different countries. Airwheel Technology is the largest intelligent transport aid manufacturer in China with 60% of overall market share and rapid product innovation. All of our products are CE and RoHS certificated and quality guaranteed with original motor drive board.There are total about 300 people in our office.
Accepted Delivery Terms: FOB, CFR, CIF, EXW, DDU, Express DeliveryοΌ Accepted Payment Type: T/T, L/C, PayPal; Language Spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.2γCan I get a better price if I buy more quantity?
A: Yes. Better wholesale price can be offered. Above quoted price is the retailing price.
3γHave you exported before? A: Yes. Airwheel products have been exported to over 80 countries already.
4γWhat other products can you offer? A: We offer various personal transportation products such as electric riding scooter suitcase, self-balancing scooter, electric kick scooters, electric bikes, folding bikes, powered wheelchair, intelligent helmets with built in camera & Bluetooth, remote control electric skateboard etc.
5γAre you looking for a distributor? A: Yes. Please Email directly to us for the distributor price and requirements.
6γWhere are you located? A: Our headquarter is in Changzhou, a city near Shanghai in China, and a sub-branch office in Belgium. We can deliver goods directly from the Belgium and Chinese warehouse.7γWhich certificates do you have? A: We can provide CE certificates for every Airwheel model, and MSDS, UL, ROHS for battery chargers or batteries, CE & DOT for helmets. Other certificates can be arranged when meeting our required order quantity.8γCan I get some samples for quality test?οΌCan I start with small trial order to test the market? ) A: Yes, samples are always ready to be delivered for customers to test the quality. For EU customers, samples will be delivered from our Belgium office, for other customers, samples will be delivered from China.
A: Yes, we give full support for customers to test the market, so small orders and mixed orders are both accepted.
9γWhat is the MOQ? A: The MOQ is 1 set for samples,different requirements for different customizing for each model and each color. If you want to know more about the detailed requirements, please contact Aimee. Email: [email protected].
10γWhat is your terms of payment? A: For sample orders, we accept bank transfer, Paypal and on alibaba.com and so on.For large quantities, generally, we use TT, 30% deposit in advance, 70% balance before shipment. L/C at sight is also accepted. For other payment terms can be negotiated.
11γ What is your terms of delivery? A: Usually we do FOB Shanghai, but other delivery terms can also be negotiated.
12γHow can you confirm my products quality? how can we guarantee quality? A: Always a pre-production sample before mass production; Always final Inspection before shipment;We have warranty for different products. For example, our bike Warranty is 1 year,battery warranty half of one year and we can also can provide component to you as your requirements. Special warranty will be offered to distributors.If you meet any problems, our after-sale team will contact you and help you sort out any problems ( they will email to you,call you , and send you videos telling you how to do it)
13γWhatβs the leading time? (How long do you need to prepare my goods?) A: It usually takes about 20-45 working days for bulk order/mass production orders. For small orders, 3-7 working days will be okay, depending on the order quantities (based on different quantities).14γHow will you deliver my goods to me? A: We always ship by air and sea. We have own shipping department cooperate with international expresses such as DHL, UPS, FedEx,TNT to enable our customers get their goods rapidly. Quantity get 10- 200 Pieces, we suggest by sea.(12-35 days can reached based on different areas)15γWhat kind of support does Airwheel provide? A: If you could to be distributors, we will send you some free parts, give you necessary training, and notify you latest information and products, everything will be priority than other normal dealers.
16γWhat is your advantages and core competence, if compare to foreign brands? A:Technical improving and innovation(brand new design concept), quality of the core parts (like main system chips, cell, motor all is imported from Japan); Multiple category based on the diversification of consumer needs, Sales and after sales services operated professionally etc.
17γDo you accept OEM or ODM? A: Yes, we do.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 20 Feb, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
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At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.