Quality Control

Q1 : How about the quality of YEKALON lighting products ? What are the relevant certifications ?

Answer : YEKALON lighting products have professional production equipment testing, modern assembly line production reasonable

aging inspection , formal safety regulations issued by the organization certificate most of YEKALON lighting products , such as light

source LED chip , drive power supply , wires and main materials , have been certified by Ce and Roh sand some products have been

certified by ETLCETL SAA and CB.Further more , each lighting product is marked with ” YEKALON”.

 

Q2 : YEKALON lighting product delivery period , place of delivery and warranty period ?

Answer : Generally , the production cycle of apartment civil lighting products is 25-35 days : The production cycle of lighting products

in hotels offices and shopping malls is 30-40 days : The place of delivery is Guangdong province according to the requirements of the

project , the products we provide have 2-5 years of quality assurance and service.

 

Q3 : Do I need to reserve spare parts for the purchase of YEKALON lighting products ?

Answer : According to individual or project use demand , general , individual residence use , suggest extra preparation 2%-3% spare

goods General engineering project use , the proposal extra preparation 4%-5% spare parts.

 

Q4 : What should we know before using the product ?

Answer : Before using the product carefully observe the product label , confirm IP protection level voltage input range Before placing

an order emphasize the use of dry and wet area and area voltage to avoid unnecessary damage and loss . In order to ensure a more

appropriate use and experience of the product , it is recommended to make sample confirmation before placing a bulk order.

 

Q5 : During the warranty period how will the customer deal with product failure or general product failure ?

Answer : If the product visible flicker the brightness obviously darkens the electrified rear light is not bright wait seek professional

electrician to check switch circuit , interface terminal first check product drive power supply again the product becomes normal after

the replacement of the driving power , the replacement of the driving power can be If the driving power still cannot be used normally

after replacing , a new product needs to be replaced . Finally , please prepare the defective products , photos and videos and then cal

our customer service hotline , or through E-mail , Whatsapp , Wechat . We will arrange a specialist to serve you as soon as possible.

Q6 : In addition to providing lighting products , what other products or services can you provide ?

Answer : Our company can also provide product customization , packaging customization , field measurement solution design , field

construction and other services. For details please log on our official website http:/wwwyekaloncom/,refer to one-stop  project solution ,

or call our customer service hotline or through E-mail , Whatsapp,Wechat , We will arrange a specialist to serve you as soon as possible.