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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
1. Afrimart offers two primary shipping options: air freight and sea freight.
2. What are the specifications for air freight?
Maximum Weight: The maximum weight limit for air freight shipments is 30 kilograms.
Pricing Threshold: Air freight orders must meet a minimum value of R2000 for shipping eligibility.
3. How do air freight and sea freight differ?
Air Freight:
Speed: Air freight provides faster delivery times.
Cost: While quicker, air freight is generally more expensive due to its rapid delivery.
Sea Freight:
Duration: Sea freight typically involves longer transit times.
Cost: Sea freight tends to be more cost-effective compared to air freight, making it a preferable choice for larger shipments or items with no urgent delivery needs.
Do You Ship Nationally & Internationally?
Yes, Afrimart provides shipping services both nationally and internationally to cater to customers worldwide.
How Long Will It Take To Get My Package?
1. What are the typical lead times for sea freight shipments?
For sea freight shipments, the standard lead time ranges from 35 to 60 days. However, it's essential to note that there might be occasional delays, particularly during customs clearance procedures, which could extend the delivery timeframe.
2. How are potential delays during sea freight handled?
While Afrimart endeavors to ensure timely deliveries, delays beyond the standard lead time might occur due to unforeseen circumstances, especially during customs clearance. In such cases, the company works diligently to expedite the process and keep customers informed about any delays.
3. What are the estimated lead times for air freight shipments?
Air freight shipments typically have shorter lead times, averaging between 15 to 20 days. Nevertheless, similar to sea freight, there might be occasional delays primarily associated with customs clearance processes.
4. How are potential delays during air freight managed?
Despite the quicker delivery times associated with air freight, delays stemming from customs clearance issues may occasionally occur. Afrimart diligently communicates with customers regarding any unforeseen delays and actively works towards resolving clearance issues to expedite the delivery process.
PAYMENT
What Payment Methods Are Accepted?
Afrimart offers multiple convenient payment methods to accommodate diverse customer preferences. Currently, we accept Electronic Funds Transfer (EFT), in-store purchases, and payments through PayJustNow.
Is Buying On-Line Safe?
1. Absolutely, Afrimart Pty Ltd takes the security of online payments very seriously. We employ robust encryption and industry-standard security protocols to ensure that every transaction made on our platform is safe and secure.
2. What security measures does Afrimart Pty Ltd have in place for online payments?
We utilize cutting-edge security technologies, including Secure Socket Layer (SSL) encryption, to safeguard your payment information. This encryption ensures that all data transmitted between your browser and our servers remains private and protected against unauthorized access.
3. Are my credit/debit card details stored on Afrimart Pty Ltd's servers?
No, Afrimart Pty Ltd does not store your credit or debit card details on our servers. When you make a payment, your card information is processed securely through trusted payment gateways. This means your sensitive financial information is never stored on our systems, reducing the risk of potential data breaches.
Order & Returns
How do I place an Order?
1. For products labeled as "buy now" on our website, placing an order is simple and straightforward. Simply add the desired item to your cart and proceed to checkout. Follow the prompts to complete the purchase by providing necessary details and making the payment.
2. What does it mean if a product says "Request Quote"?
If a product is labeled as "Request Quote," it indicates that the price for that item needs to be confirmed with the supplier. In such cases, customers can still express interest in the product by providing their details for a price inquiry.
3. How can I proceed if the product requires a price quote?
For products labeled as "Request Quote," customers can click on the item and fill out a request form by providing their contact details. Upon submission, a sales consultant from Afrimart will reach out to the customer to confirm the price from the supplier and provide further details.
4. What happens after submitting a request for a price quote?
Once the customer fills out the details for a product labeled "Request Quote," a dedicated sales consultant will promptly get in touch. The consultant will liaise with the supplier to confirm the accurate price and availability of the requested item. The customer will then receive the confirmed details from the sales consultant.
5. How long does it take to receive a response for products labeled "Request Quote"?
Our team aims to respond to all quote requests promptly. Typically, a sales consultant will reach out within a reasonable timeframe to provide the confirmed price and further details about the product.
How Can I Cancel Or Change My Order?
1. Afrimart understands the importance of timely deliveries. While we strive to ensure prompt delivery, order cancellations based solely on delays in delivery are generally not accepted.
2. Under what circumstances can an order be canceled?
Orders can typically be canceled if the received product significantly differs from what was ordered or if there is a discrepancy in the item received.
3. What should I do if the product received doesn’t match my order?
If you receive an item that is not what you ordered or if there is a substantial discrepancy, please contact our customer support team immediately. We will initiate the necessary steps to resolve the issue promptly.
Do I need an account to place an order?
1. Yes, registering an account on Afrimart's website is required to complete a purchase.
2. How can I register an account?
To register an account on Afrimart's website, simply click on the "Sign Up" or "Register" button located on the homepage. Follow the prompts to create your account by providing necessary details such as your name, email address, and password.
3. Why is account registration necessary for making purchases?
Account registration is essential to ensure a seamless and secure shopping experience on Afrimart's platform. It enables us to manage your orders efficiently, provide order tracking, and offer personalized assistance and support.
Do you offer returns ?
Please refer to our returns policy.
Is stock kept at hand ?
No all items on the Afrimart website are pre-ordered items.