B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 19 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is a Foldable Outdoor Folding Electric Disabilities Walker?
It is a mobility aid designed for individuals with disabilities, featuring a foldable design for easy transport and storage, and electric assistance to aid in walking.
2. What is the weight capacity of the walker?
The walker typically supports a weight capacity of up to 300 pounds, but it's important to check the specific product specifications for exact limits.
3. Is the walker suitable for outdoor use?
Yes, this walker is designed for both indoor and outdoor use, with durable materials and a sturdy build to handle various terrains.
4. How do you fold and unfold the walker?
The walker features a simple folding mechanism; usually, you just pull a lever or push a button to collapse it, and it easily unfolds with minimal effort.
5. What kind of battery does the walker use?
The walker typically uses a rechargeable lithium-ion battery, providing hours of use on a single charge. Always refer to the product manual for specific details.
6. How long does the battery last on a full charge?
The battery can last anywhere from 8 to 12 hours depending on usage conditions, such as terrain and weight being carried.
7. Can the walker be adjusted for height?
Yes, the walker usually features adjustable handles to accommodate users of different heights for optimal comfort and support.
8. Is the walker easy to transport?
Absolutely! The foldable design allows it to fit into most car trunks and makes it lightweight enough to carry.
9. Are there any safety features included?
Yes, the walker typically includes features such as anti-tip wheels, hand brakes, and LED lights for visibility and safety during use.
10. Is assembly required when I receive the walker?
Most walkers come partially assembled or fully assembled. Check the product details for specific assembly instructions.
11. What is the warranty policy for the walker?
Warranty policies vary by manufacturer, but many offer a 1-year warranty covering defects in materials and workmanship.
12. Can the walker be used by individuals with severe mobility issues?
Yes, this walker is designed to assist individuals with varying degrees of mobility challenges, providing extra support when needed.
13. Does the walker come with a seat?
Some models may include a built-in seat for resting, while others may focus solely on mobility. Check the specific product details for seating options.
14. How do I maintain the walker?
Regular maintenance includes checking the battery, cleaning the frame, and ensuring wheels and brakes are functioning properly. Refer to the manual for specific maintenance tips.
15. Where can I buy replacement parts if needed?
Replacement parts can typically be purchased through the manufacturer's website or authorized retailers. Always consult the product manual for part numbers.
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