A: We have our own shareholder factory produced our own brand SANG, we supply OEM service for Haier, Dakin, Electrolux and so on.
Q: What's your MOQ?
A: 1*40'HQ/per model.
Q: What's the of terms of payment?
A: 30%TT in advance, the balance,should be paid before 10days delivery.
Q: What's the delivery time?
A: 40 Days for 1st order, 35days for repeat order after receiving 30%T/T.
Q: How about the packing?
A: packed in carton, can customized different logo according to customers' requirements.
Q: What about the warranty?
A: We can give 0.5% free spare parts of the total value when order confirmed. If large quantity of products run abnormally from certain shipment, our engineer will join the inspection or return faulty goods to the factory for further tests when necessary. Once it proves to be our quality problems, we will provide replaced models in next shipment for free.
Q: How about your quality control system for Washing Machine production?
A: There is a quality certified process for our external materials suppliers before we purchase materials from them. The metal parts will produce by our workshop under our strict QC control. Before on line production, all the materials will be inspected by the IQC, only the past will send to the assemble line. And then in line we step with IPQC, IQC, who will make sure each unit in good quality. Before shipment, the QA will make inspection for the goods and only the past lot can inform the customers for his inspection or shipment arrangement.
Q: If I have a question, how can I get contact with your side?
A: You can leave us message or inquiry then we will contact you. Or you can directly call us or send us direct mail or fax to consult us.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 20 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.