1. Do you have any warranty? Yes, we have. 12 months warranty on host machine is given. 3 months free replacement warranty for handles, treatment heads, and parts.
2. What if the machine breaks in foreign countries? We just need the operator tell us what phenomenon of the problems. If it is small problem, we can teach and fix the machine immediately. If need parts, we send parts immediately and teach how to change the parts, which is very easy.
3. I have never used such a machine. How can I learn it? With machine, we will send manual to teach you how to use machine. And we also can online training by skype or phone call.
4. If the machine is returned by customs, what will you do? We will find why your customs return our machine and find solutions and will send a brand new machine to you immediately. If you cannot receive the machine at all, we will return your money. And machine will come back to us.
5. What courier you often use? We mostly use DHL which is the best courier and fastest. But we also accept other couriers like UPS, TNT, Fedex, EMS, by air or by sea.
6. Can you put my LOGO on the start screen instead of yours? Yes. You just need to send us a picture of your logo in high quality. Then we put your logo on start screen of the machine.
7. What is payment terms We accept all popular payment terms like wire transfer, western union transfer,moneygram, escrow, credit, and cash.
8. What is your delivery time? We need only 2~5 days according to different machines and different quantity of your orders. For more questions, pls feel free to contact us.
9. Why should you choose us? Powerful factory, giving the competitive price and best technology support 12-years’ experience in producing beauty machine, strong R&D 1 years-warranty and 8/24 online after-sale service CE Certification, the key for you to legally use and sell the machine Diversity of customized service, strong OEM & ODM capability available.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 01 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.