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Precision Double-Pen Electric Wax Knife for Dental Use R-1102 Double Pen Electric Wax Trimmer Oral Therapy Equipment & Accessory

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the Precision Double-Pen Electric Wax Knife R-1102 used for?

The R-1102 is an electric wax trimmer designed for dental professionals to shape and trim wax for prosthetics, crown and bridge models, orthodontic appliances, and other precision tasks in dental labs and oral therapy preparation.

2. What does 'double-pen' mean and how does it help?

The double-pen design provides two working tips or styluses on a single handpiece, allowing faster switching between shapes or simultaneous work on different areas for improved precision and efficiency.

3. What are the electrical specifications and do I need a special power supply?

The unit is rated AC 220V with an electric current of AC 0–0.2A. If your facility uses a different mains voltage, you will need an appropriate voltage converter or check for a compatible model for your region.

4. Is the R-1102 certified for quality and safety?

The product is CE certified, indicating it meets applicable European safety, health, and environmental protection standards. Verify local regulatory requirements before clinical use.

5. Can this device be used intraorally on patients?

No. The R-1102 is intended for laboratory and model wax manipulation (prosthetics and therapy preparation). It is not designed or indicated for intraoral surgical or therapeutic use.

6. How do I clean and maintain the wax knife?

Unplug before cleaning. Remove wax residue with a soft brush or cloth and, if needed, wipe surfaces with a lightly dampened cloth or alcohol wipe. Do not immerse the unit or handpiece in liquid and avoid autoclaving. Follow any additional manufacturer maintenance guidelines.

7. What should I do if the device does not turn on or performance is weak?

Check the power connection and outlet, ensure the voltage matches AC 220V, inspect the power cord for damage, and verify any onboard switches. If problems persist, contact the supplier's online technical support for troubleshooting and repair guidance.

8. Does the package include replacement tips or accessories?

The listing indicates a single selling unit. Included accessories vary by seller—confirm with the vendor before purchase to see if spare tips, a stand, or other accessories are provided.

9. What is the shelf life of this product and what does that mean?

The stated shelf life is 1 year. This typically refers to recommended storage time before use or distribution. For electrically active products, inspect the unit before placing into service and follow manufacturer instructions for storage conditions.

10. Is this product suitable for all common dental wax types?

Yes, the R-1102 is intended for shaping and trimming standard dental modeling and casting waxes used in prosthetics and orthodontic model work. For specialized wax materials, test on a sample to confirm optimal settings and handling.

11. Are there recommended safety precautions when using the wax knife?

Yes. Use on a stable work surface, keep the device dry, avoid contact of the active tips with skin, unplug when not in use, and ensure proper ventilation when heating wax. Always follow local safety procedures and manufacturer instructions.

12. Does the product come with a warranty or technical support?

The specification notes online technical support is available. Warranty terms are not specified—check the seller’s product page or contact the vendor/manufacturer (SREFO) for warranty and service details.

13. Can I replace or service the double-pen tips myself?

Minor tip replacement or cleaning may be possible, but procedures vary. Use only manufacturer-approved replacement parts and follow their instructions. For internal repairs or uncertain procedures, contact technical support to avoid voiding warranty or damaging the unit.

14. Any tips for first-time users to get precise results?

Practice on sample wax before working on production pieces, use the double pens to alternate tip shapes without interrupting workflow, keep tips clean of buildup, and work at a steady speed to maintain consistent trimming. Adjust technique to the wax hardness and project requirements.

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