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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the size of the WA01 and WA02 models?

The WA01 model size is 235x215x210cm (height), while the WA02 model size is 250x215x210cm (height).

2. What colors are available for the Foxwing awning?

The Foxwing awning is available in Beige, Grey, Green, or can be customized to your preference.

3. What materials are used in the construction of the awning?

The awning is made from 280g ripstop Polycotton for breathability, or 420D ripstop Polyester for enhanced waterproofing.

4. How does the Foxwing awning attach to my vehicle?

The awning can easily attach to any roof rack system, making it versatile for various vehicles.

5. Is the Foxwing awning waterproof?

Yes, the awning is made from waterproof materials, ensuring protection from rain.

6. Can I attach a mosquito mesh room to the awning?

Yes, the awning allows for the attachment of an optional mosquito mesh room or change room for added comfort and protection from pests.

7. How do I set up the Foxwing awning?

The awning is designed for easy setup; detailed instructions are included with your purchase to guide you through the process.

8. What is the weight of the travel cover?

The travel cover is made from heavy-duty 680g/1200D PVC, providing UV protection and durability.

9. What is the minimum order quantity for the Foxwing awning?

The minimum order quantity is 30 pieces, but sample orders are also acceptable.

10. What kind of poles are used for the awning?

The awning is supported by 22/25mm telescopic aluminum poles for stability and ease of use.

11. Is the Foxwing awning suitable for all weather conditions?

Yes, the awning is designed to provide shelter from both sun and rain, making it suitable for various weather conditions.

12. What is the purpose of the SBS zipper?

The SBS zipper is used for standard securing of the awning, ensuring durability and reliable performance.

13. Can I customize the fabric for different market needs?

Yes, we offer different fabrics to meet the varying needs of different market customers.

14. What additional accessories can I purchase with the awning?

Optional accessories include a change room, mesh room, and floor for the room, which enhance the functionality of the awning.

15. How do I clean and maintain the awning?

To clean the awning, simply wipe it down with a damp cloth and mild soap. Ensure it is completely dry before packing it away.

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