A. Take photos of the problems and send to us. We will make a satisfied solution for you within 24 hours after we confirm the problems.
O:What is your terms of packing?
- . Generally, we pack our goods in neutral cartons. and it is fragile we will make wooden frame and we also can according to your requirements
Q:What is the lead time?
A. It usually takes 25 to 35 days after sample confirmation and receiving you advance payment. The specific delivery time depends on the items and the quantity of your order
. How long is the warranty of your product?
A. Normally 3 years, except improper use. Scratch and UV resistant
What can be done if products are damaged when I receive them ?
Don't worry. If the damage is proved to happen before loading, we'll hold the responsibility and replace them for you.
f its proved to happen during the sea transportation and our term is CIF we will aim this to our insurance company and pay you the compensation
: How do you control the quality?
. We have 12 QC team.Each process has one QC.We assemble the furniture to check the quality carefully before shipment
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 01 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
0
0 Overall Rating
5
0%
0
4
0%
0
3
0%
0
2
0%
0
1
0%
0
Review this product
For you to write a review, you need to login first
Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.