Q1 : How about the quality of YEKALON lighting products ? What are the relevant certifications ?
Answer : YEKALON lighting products have professional production equipment testing, modern assembly line production reasonable
aging inspection , formal safety regulations issued by the organization certificate most of YEKALON lighting products , such as light
source LED chip , drive power supply , wires and main materials , have been certified by Ce and Roh sand some products have been
certified by ETLCETL SAA and CB.Further more , each lighting product is marked with " YEKALON".
Q2 : YEKALON lighting product delivery period , place of delivery and warranty period ?
Answer : Generally , the production cycle of apartment civil lighting products is 25-35 days : The production cycle of lighting products
in hotels offices and shopping malls is 30-40 days : The place of delivery is Guangdong province according to the requirements of the
project , the products we provide have 2-5 years of quality assurance and service.
Q3 : Do I need to reserve spare parts for the purchase of YEKALON lighting products ?
Answer : According to individual or project use demand , general , individual residence use , suggest extra preparation 2%-3% spare
goods General engineering project use , the proposal extra preparation 4%-5% spare parts.
Q4 : What should we know before using the product ?
Answer : Before using the product carefully observe the product label , confirm IP protection level voltage input range Before placing
an order emphasize the use of dry and wet area and area voltage to avoid unnecessary damage and loss . In order to ensure a more
appropriate use and experience of the product , it is recommended to make sample confirmation before placing a bulk order.
Q5 : During the warranty period how will the customer deal with product failure or general product failure ?
Answer : If the product visible flicker the brightness obviously darkens the electrified rear light is not bright wait seek professional
electrician to check switch circuit , interface terminal first check product drive power supply again the product becomes normal after
the replacement of the driving power , the replacement of the driving power can be If the driving power still cannot be used normally
after replacing , a new product needs to be replaced . Finally , please prepare the defective products , photos and videos and then cal
our customer service hotline , or through E-mail , Whatsapp , Wechat . We will arrange a specialist to serve you as soon as possible.
Q6 : In addition to providing lighting products , what other products or services can you provide ?
Answer : Our company can also provide product customization , packaging customization , field measurement solution design , field
construction and other services. For details please log on our official website http:/wwwyekaloncom/,refer to one-stop project solution ,
or call our customer service hotline or through E-mail , Whatsapp,Wechat , We will arrange a specialist to serve you as soon as possible.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 05 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
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