Q1: Can I have a sample order ? A: Yes, we welcome sample order to test and check quality .
Q2: What about the lead time ? A: A week for sample ,mass production time needs 1-4 weeks depends on order quantity
Q3: Do you have any MOQ limit ? A: Low MOQ, 1pc for sample checking is available
Q4: How do you ship the goods and how long does it take to arrive ? A: We usually ship by DHL,UPS, FedEx or TNT ,it usually takes 3-7 days to arrive, Airline and sea shipping also optional .
Q5:How to proceed an order ? A: Firstly ,let us know your requirements or application . Secondly ,we quote according to you requirements or our suggestion Thirdly , you confirm the samples and place deposit for formal order . Fourthly , we arrange the production .
Q6: Is it ok to print my logo on product? A: Yes ,please inform us formally before our production,MOQ 500 pcs /mold to do OEM logo .
Q7: Do you offer guarantee for the products ? A: Yes , we offer 1 years warranty to our products .
Q8: How to deal with the faulty ? A: Firstly ,Our products are produced is strict quality control system and the defective rate will be less than 0.2%, Secondly ,during the guarantee period for defective batch products we will repair them and resend them to you or we can discuss the solution including re-call according to real situation .
Q9:Can I trust you ? A: Absolutely yes , we are "Alibaba "verified supplier ,manufacture of pest control products with experience of many years , we only provide products with excellent quality and our quality meets CE,FCC,ROHS,or EMC standard .
Q10: May I visit your factory ? A:Sure,welcome at any time , we can also pick you up at airport and station
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 29 May, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.
