Q: Do you have more products or catalog ?A: Yes! We do, please contact our sales for more information. Q: Can we customize our products?A: Yes! Color, material, size, packaging can be customized according to your requirements. Standard hot selling models will be shipped much
faster, though. Q: Do you test all your goods before delivery?A: Yes!All the goods are 100% test and inspected before delivery. Strict quality control is carried throughout the whole production process, since wood selection, wood dry, wood assembly, upholstery,
painting, hardware to final goods. Q: How do you guarantee your quality against wood cracking and warping ?A: Floating structure and strict moisture control 8-12 degree. We have professional kiln-dry and conditioning room at every workshop. All the models are tested in house during sample development period before mass production. Q: How can I get a sample? What’s the cost and lead time for the samples? A: We have stock for hot models with samples available. For the rest of models, you have to check with our sales person for details. All the
photographs are high resolution and without touch up, a test order will be highly recommended to shorten the development period. Q: What’s the lead time for mass production ?A: Stocked hot selling models 80-120 days. For the rest products and OEM models, please check with our sales. Q: What’s your minimum order quantity (MOQ) and lead time ? A: Stocked models : MOQ 1x20GP/40HQ container with mixed products, Lead time 40-120 days. OEM models : MOQ 20pcs for wood furniture and sofa, 100pcs for chairs,
Lead time depends. Q: What is the term of payment ?A: T/T 30% deposit, and 70% balance against copy of document. Q: How to place the order?A: Your orders will be started after 30% deposit. Q: Whether to accept trade assurance?A: Yes! Trade assurance preference to offer you good guarantee.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 01 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.