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Hepai Swimming Pool Air Source Heat Pump

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the heating capacity range of the Hepai Swimming Pool Air Source Heat Pump?

The Hepai heat pump is available in multiple models with heating capacities ranging approximately from 9 kW up to 114.5 kW to suit different pool sizes and heating requirements.

2. What voltages and electrical requirements does the unit support?

The units are available for 220V/1N/50Hz and 380V/3N/50Hz electrical systems. Final wiring and breaker sizing should be done by a qualified electrician according to local electrical codes and the selected model's rated input power/current.

3. Which compressor and heat exchanger are used, and why do they matter?

The product uses a Copeland compressor for reliable, efficient operation and a titanium tube heat exchanger for superior corrosion resistance—making it especially suitable for saltwater pools and harsh environments.

4. Can this heat pump be used for saltwater pools?

Yes. The titanium heat exchanger provides strong resistance to corrosion, making the unit compatible with saltwater pools when installed and maintained correctly.

5. What is the operating ambient temperature range?

Standard models operate in ambient temperatures from -15°C to 45°C. Hepai also offers ultra-low temperature series that can operate down to -30°C.

6. Does the system have backup heating for very cold conditions?

Yes. The Hepai heat pump supports an electric heater auxiliary heating source to ensure continued performance during very cold conditions or peak demand.

7. What does the product mean by 'storage technology'?

Storage technology refers to the system's ability to efficiently store and deliver heated water when needed, improving temperature stability and operational efficiency. Exact storage configuration may vary by model and installation.

8. What are the typical dimensions and pipe connections for the models?

Model dimensions vary by capacity—for example, smaller units can be around 710×710×860 mm while larger units reach up to 2000×1100×2080 mm. Circulating water pipe diameters commonly used are Φ50, Φ63, and Φ75, depending on model and flow requirements.

9. How do I choose the right model for my pool?

Selecting the correct model depends on pool volume, desired temperature rise, local climate, and usage patterns. Contact Hepai with pool size and target temperature and they will recommend or design the correct model—OEM/ODM customization is available.

10. What warranty and after-sales services are provided?

The unit comes with a 1-year warranty. Hepai also provides free spare parts and dedicated after-sales support to assist with maintenance and repairs.

11. Do you offer OEM or color customization?

Yes. Hepai offers OEM/ODM services and customizable color options so the unit can be tailored to specific design or branding requirements.

12. What maintenance is required to keep the heat pump operating efficiently?

Routine maintenance includes checking and cleaning filters and water strainer, inspecting piping and connections for leaks, verifying refrigerant charge and compressor condition, and annual professional service. Titanium exchangers reduce corrosion needs but regular inspection is still recommended.

13. Is professional installation required?

Yes. Professional installation by qualified technicians is recommended to ensure correct electrical hookup, refrigerant handling, hydraulic connections, proper airflow and drainage, and compliance with local regulations.

14. How long does it take to heat a pool?

Heating time depends on pool volume, selected model capacity, ambient temperature, and the temperature difference required. Provide pool size and desired temperature to Hepai for a realistic heating-time estimate and proper model sizing.

15. Where can the Hepai heat pump be installed and what applications is it suited for?

The Hepai Swimming Pool Air Source Heat Pump is suitable for outdoor pools, hotels, commercial and public pools, gyms, residential pools, and garages (with adequate ventilation). It is designed for a wide range of residential and commercial applications.

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