Q: Are you trading company or manufacturer? A: We are the professional manufacturer of travel luggage and photographic accessories
Q: How long is your delivery time? A: It depends on your order item and quantity. For stock item, we can offer immediately. For production item, it is about 45-60 days accordingly. And it also depends on the final order quantity. We are able to shorten the production time and delivery for urgent bulk order.
Q:How about your brand? A:We have doing several brands. One is Benro, which is a leading role in photographic industry for about 24 years. One is Tenba, a US brand since 1977 which is owned by our partner. One is Caseman for outdoor photographic accessories. Except photographic accessories, we also entered into luggage business since 2013. Tenba luggage case is our premium quality, Benro luggage case is of middle to high level range and Caseman luggage is mainly focused on low end market.
Q: Do you provide samples ? A: For our available item, we are glad to provide samples if we have stock. For OEM, we need to make and the samples as customers' needs.(Usually, Sample fee should be paid for our first cooperation, but it is refundable when order placed and qty up to MOQ.)
Q: What is your terms of payment? A: T/T. For bulk order, 30% deposit, 70% balance before shipping.
Q: Do you accept customized? A: Yes, customized order is highly welcomed. We have a complete luggage production system which can produce ABS, ABS+PC, PC full-size specifications of boxes and bags from R&D to production
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 18 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.