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Fingerprint Unlock Ip Video Intercom Full Digital Facial recognition Video Door Entry System Intercom System

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 25 Dec, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the resolution of the cameras in the Taichuan TC5000MH-18B Video Door Phone?

The Taichuan TC5000MH-18B features dual 1080P resolution cameras for clear and sharp video footage.

2. How does the facial recognition technology work?

The system utilizes advanced real face detection technology, supporting up to 1:10,000 face recognition to enhance security by allowing only authorized individuals access.

3. What operating system does this video door phone run on?

The Taichuan TC5000MH-18B operates on Android 6.0, providing a smooth and intuitive user experience.

4. What are the connectivity options available?

This system includes RJ45 (TCP/IP), RS485, and pulse unlock options, offering flexible installation and integration with various security setups.

5. What is the operating temperature range for this device?

The Taichuan TC5000MH-18B is designed to operate in extreme conditions, with a temperature range of -25℃ to +55℃.

6. What type of power supply does the system require?

The system operates with a DC 12V/3A power supply for efficient energy usage and reliable performance.

7. Is the device suitable for outdoor use?

Yes, the Taichuan TC5000MH-18B is designed for reliable performance in both indoor and outdoor environments, even in extreme temperatures.

8. What are the dimensions of the Taichuan TC5000MH-18B?

The system measures 194.6 x 287 x 32 mm, with an embedded dimension of 185 x 277 x 32 mm.

9. Can I expand this system with additional devices?

Yes, the system includes an 8CH wired alarm port for expanding the security setup with additional devices as needed.

10. What physical interfaces does this video door phone have?

The Taichuan TC5000MH-18B includes RJ45, RS485, and pulse unlock interfaces for easy integration with existing security systems.

11. How easy is it to install the Taichuan TC5000MH-18B?

The system is designed for easy installation and can be integrated with various security setups without complex procedures.

12. What makes the Taichuan TC5000MH-18B a good choice for security?

Its high-definition cameras, advanced facial recognition, flexible connectivity options, and durability in extreme conditions make it an excellent choice for modern security needs.

13. Does the system support mobile applications?

Yes, running on Android 6.0 allows access to a wide range of apps that can enhance the functionality of the intercom system.

14. What is the warranty period for the Taichuan TC5000MH-18B?

Please refer to the manufacturer's warranty documentation, as warranty periods can vary by retailer and region.

15. Is technical support available for this product?

Yes, technical support is typically available through the retailer or manufacturer to assist with setup and troubleshooting.

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