We can accept sample order for testing quality. But sample and express charge should be on customer’s account.
2. How long does it take to execute my order?
Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.
3. How can I know the completion of my order?
Upon receipt of the deposit, we will immediately arrange for the shippment, after the order is completed, we will also send you the detection images of your order before delivery for you to confirm.
4. Can you arrange to deliver the goods for us?
Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time. There is LCL shipping and FCL shipping for different order term, the buyer also can choose Air-transport or Ocean shipping for your requirement. When your orders reach your local nearest Sea port or River Port, the logistics company will inform you.
5. Can you guarantee your products?
Yes, we guarantee your 100% satisfaction on all our products.
Please feel free to back to us immediately if you are not satisfied with our quality or service. If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order.
6. Can I visit your company?
Of course. We always with great pleasure at your service. We have a showroom in Taizhou, Taixing, China. If you want to order our products and visit our company, please contact us to make an appointment.
7. Do you offer custom design?
Custom design is surely available. We have very rich experience in customizing shelves.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 22 Jan, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.