1. What guarantees do I get for doing business with you?
We are honest merchants, work with us, your money is safe, your business is safe. We are willing to provide guarantees throughout the transaction.
1) Order through alibaba trade guarantee, obtain 100% product quality, 100% on-time delivery, 100% payment guarantee.
2)Your business relationship with us will be kept confidential to any third party. 3) We can sign a non-disclosure agreement for your customized products. 4)If you are related to us and tell us about your direct competitors,you will get a lower price than theirs. 5)We provide 5 years quality guarantee for copper faucets .6)If the main materials of the product do not match the order, we accept 100% refund.
2. Can I visit your company?
We fully welcome you to visit our factory. If you make an appointment in advance, we could arrange to drive you to our factory.
3. Can you produce customized products?
Sure, we can provide a complete set of customization solutions for you as below:
1)Laser print your LOGO on the product upon your permission.2)Customize the packaging based on your requirements. 3)Based on existing parts, we can recommend new styles for you. 4)Endogenous output samples in 20 working days upon a piece of engineering design drawings.
4.There are too many similar styles, how do I choose?
Just let us know what specific requirements you have, such as the usage scenario of product, external feature, finish orcolor,your budget price range, etc. We will recommend the suitable styles for you in 24 hours.
5. How long does an order take from place to delivery?
Normally the delivery time of the order quantity below 2Kpcs is 30 working days. It takes about 35 working days for 20ft container, and 40 working days for 40ft container.There will be a shorter delivery time for common styles.Above time is for your reference.
6.Why are the prices of the same shape products very different?
Many factors affect the price, like the production process, the materials, the parts used to me.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 27 Nov, 2024, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.