π Important:
All orders, emails, and quotations will be processed and responded to once we reopen on 3rd January 2025.
Thank you for your understanding and patience!
π Festive Closing Notice:
We will be closed from 21st December 2024 to 3rd January 2025.
Wishing you a joyous holiday season! π
1οΌ.Is there an option to place a test order to be used as a sample for visits to potential customers or investors? Answer:You can buy a test sample to show your clients or investors, because it is more able to let them have a deep understanding on the business. 2) In the software prices we saw that if a minimum order is reached the service is free, this minimum order is for the first order or can it be a longer term agreement? Answer:For custom software: For example: if you choose the customization cost is 3,000 USD, the number of equipment you need to buy is greater than 200, the customization cost is free 3) How many uses of 1h is each battery available? This is how we are trying to model the financial plan. Answer:About 1000 uses 4) The batteries are fast charging, how much can you charge in 1h aprox? Answer:50% charge in an hour 5) And, once the battery is fully discharged how long does it take to fully recharge at the charging station? Answer:For the stackable machine it support 2.5hours to recharge the power bank to full; The other type reqeust 4-6hours to recharge the battery. 6) Do you perform the maintenance of the stations remotely or we would have to do it ourselves? That is to say, if a station has a problem, how does the system warn of the error? In these maintenance and error issues is where we have more doubts. Answer:From our back-end dashboard we can monitor the battery healthy of power bank, that will helps a lot on device maintenance. Answer:Absolutely. We can master the status of all power bank stations and intelligent power banks through admin Panel. We will provide the maintenance remotely. 7) In the models "with screen", what functionality do these screens have? could they be customized in any way? Answer:1, Support 4G and Wifi connection. 2, The screen can show the user how to use the power bank rental machine 3, You can configurate the ads content on the screenγ The ads on the screen are uploaded by themselves in the background, and the screen cannot be customized. Another few questions: 8) What is the lifetime of the charging stations? Answer:Usually 4 years. and the warranty period of the charging station is 1 year, if there is a problem with the equipment for more than 1 year, we can help you solve the problem remotely.
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 23 Feb, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
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Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.