Q1:What is your Installation Services? Installation Services are available with all new machine purchases. We will provide the user manual and videos to support for installing, debugging, operation of the machine, it will indicate you how to use this machine well.
Q2:What about your Guarantee of quality ? A:The machine is 1 year warranty, all machine part can be replaced for free within 1year if broken(not including man made).And offer lifetime after sale service
Q3:How about the after-sale service? (1)More than 12 hours after-sale online service one day. (2) we have engineers available to service machinery overseas.The service charge, include: service fee USD100/day, VISA fee, board round-trip ticket, room and eat in are buyer's side.
Q4: How about the spare parts? After we deal down all the things , we will offer you a spare parts list for your reference.
Q5:Do you also offer the wrapping film? Yes, we can offer you the plastic roll film, we have a long term cooperated supplier for roll film and the price is favorable.
Q6:If we have very special request for the production line,could you help me to do the design? Experienced mechanical designer customized-design provided.
Q7: If we have samples of new products, can you help to analysis and design the machine? Yes, Our technical department can help to analysis, design and test the new products you offered.
Q8: Can I visit your factory? Sure, Our factory address : Building F2 Of New Lighting Source Industrial Base, Langsha, Luocun, Shishan Town, Nanhai Dist, Foshan, Guangdong, China
Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 14 Feb, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
0
0 Overall Rating
5
0%
0
4
0%
0
3
0%
0
2
0%
0
1
0%
0
Review this product
For you to write a review, you need to login first
Afrimart Online stands as Africa's foremost e-commerce hub, featuring an expansive array of product categories spanning electronics, machinery, toys, furniture, and more. Committed to excellence, our platform delivers swift and streamlined logistics and customs clearance solutions, offering a comprehensive one-stop service for cross-border imports.
Leveraging over three decades of international trade expertise, we ensure a seamless and hassle-free importing experience, providing top-tier products at competitive prices to meet the diverse needs of African consumers.
At Afrimart, we strive to process all orders promptly. Once the payment has been successfully cleared into our account, your order will be processed within 2 to 5 business days. Please note that this processing time excludes weekends and public holidays.
Following the processing of your order, the estimated delivery lead time ranges between 35 to 60 days. However, please be aware that this timeframe is subject to variations due to potential delays in shipping and customs clearance. While we aim to adhere to the original delivery schedule, unforeseen circumstances may occasionally extend the delivery window beyond the anticipated 35 to 60 days.
In the event of high demand or other factors leading to longer shipping times for certain items, we will communicate any expected delays during the initial order confirmation. We appreciate your understanding and patience as we work to ensure your order arrives as swiftly as possible.