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Star Hotel Commercial Kitchen Equipment One-Stop Catering Solutions for Restaurants and Hotels

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the Star Hotel Commercial Kitchen Equipment used for?

It's an all-in-one catering solution designed for restaurants, hotels, canteens and catering services to streamline food preparation and cooking in busy commercial kitchens.

2. What are the product's main technical specifications?

Model BT-ZT-03 by Bote; electric power 10 kW; voltage range 220–380 V; dimensions 100×100×100 cm; net weight listed as 100 kg; constructed from stainless steel; CE certified.

3. Does the unit require single-phase or three-phase power?

The voltage range 220–380 V suggests it can be configured for different supply types; a professional electrician should verify whether your site requires single-phase or three-phase connection and appropriate circuit protection.

4. Is the equipment safe and certified for commercial use?

Yes — the product is CE certified, indicating compliance with applicable European safety and performance standards. Request a copy of the CE certificate from the supplier for your records.

5. What are the installation requirements and do you offer installation services?

Installation typically requires a qualified electrician, proper ventilation and a level, stable surface. The product listing doesn't specify installation services — contact the supplier to confirm whether onsite setup is offered or recommended installers are available.

6. How should I clean and maintain the stainless steel surfaces?

Clean daily with warm water and mild detergent, rinse and dry to prevent water spots. Avoid abrasive cleaners or steel wool; use a soft cloth and stainless-steel approved cleaners for stains. Schedule routine checks of electrical connections and heating elements.

7. What warranty and after-sales support are provided?

Warranty and after-sales support are not specified in the description. Ask the supplier for warranty length, coverage details (parts/labor), available service plans and response times for repairs and spare parts.

8. Are spare parts and consumables available?

The listing does not detail spare parts. Most commercial equipment manufacturers supply replaceable parts; request a spare-parts list and availability from the supplier before purchase.

9. Can the unit be customized or supplied in different sizes/power ratings?

Customization options aren't listed. Contact the manufacturer or distributor to inquire about alternate dimensions, power ratings, or custom configurations to fit your kitchen layout and capacity needs.

10. What is the product's capacity or throughput (how much can it cook)?

Capacity/throughput is not specified in the description. For planning, ask the supplier for detailed performance data such as batch sizes, cooking surface area, or hourly throughput metrics relevant to your menu.

11. Is the equipment portable or fixed, and what are the dimensions for kitchen planning?

The unit dimensions are 100×100×100 cm and net weight 100 kg, so it's substantial and likely intended as a semi-permanent installation. Verify clearance, service access and doorways for delivery.

12. The specs show Single Package Size 80×80×50 cm and Single Gross Weight 50 kg but product weight is 100 kg — what does this mean?

Those figures appear inconsistent. The net product weight is listed as 100 kg while the package size and gross weight seem smaller. Confirm packaging dimensions, shipping weight and whether the item ships in multiple cartons with the supplier before ordering.

13. Is this equipment compatible with my local regulations and kitchen layout?

CE certification indicates conformity with EU requirements, but local electrical, fire and health codes vary. Have a local contractor or authority review the specifications and installation plan to ensure compliance.

14. What safety features should I expect and implement?

Look for features such as temperature controls, overcurrent protection, emergency shutoff and thermal cutouts. Ensure proper ventilation, clearances, and trained staff; request a full safety/specification sheet from the supplier.

15. How long is the lead time and what are delivery options?

Lead time and delivery options are not provided in the listing. Ask the supplier for current lead times, shipping methods, freight costs, and whether they offer white-glove delivery or installation services.

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