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Small 18KW High Temperature Air to Water Heat Pump:

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the energy efficiency rating of the Small 18KW High Temperature Air to Water Heat Pump?

The heat pump offers up to 70% energy savings, with a coefficient of performance (COP) of 4.4, making it highly efficient.

2. What temperature range can this heat pump operate in?

The unit can operate normally within a temperature range of -15°C to 48°C.

3. How does the inverter technology benefit the performance of the heat pump?

The full inverter technology enables soft start and fast heating, ensuring a more constant water temperature for enhanced comfort.

4. How quickly can I get hot water from this heat pump?

The system provides instant hot water without waiting due to its 24-hour constant temperature circulation supply.

5. Is this heat pump environmentally friendly?

Yes, it uses clean air energy and is designed to be low carbon and environmentally friendly.

6. What is the maximum water discharge temperature of the heat pump?

The maximum water discharge temperature is 60°C.

7. What refrigerant does the heat pump use?

The heat pump can use either R22 or R410A refrigerant.

8. How much power does the unit consume?

The heat pump has a rated power consumption of 4.27 kW.

9. What are the dimensions and weight of the heat pump?

The unit measures 900mm x 730mm x 1200mm and weighs 145kg.

10. What is the noise level of the heat pump during operation?

The heat pump is designed for super quiet operation, utilizing multiple noise reduction technologies to minimize sound.

11. What is the protection class of this heat pump?

The heat pump has a protection class of IPX4, offering good protection against water ingress.

12. Can the unit be customized for specific needs?

Yes, the heat pump offers strong adaptability and personalized customization options.

13. What is the circulating water flow rate of the heat pump?

The circulating water flow rate is 3.5 m³/h.

14. Is there any risk of electric shock when using this heat pump?

The design includes a separation of water and electricity, significantly reducing the risk of electric shock and leakage.

15. What is the maximum working current of the heat pump?

The maximum working current is 12A.

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