B21, China Town Mall, Midrand
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Profession ODM OEM Outdoor Garden Premium Trolley Wood Pellet Grill Smoker Barbecue Charcoal BBQ Grill

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the primary material used for the grill body?

The body of the grill is made from cold roll steel, which is powder coated in black for durability and weather resistance.

2. Does this grill come with a temperature gauge?

Yes, the grill is equipped with a temperature gauge to help you monitor cooking temperatures easily.

3. What type of fuel does this grill use?

This grill can use wood pellets, charcoal, or a combination of both for smoking and grilling.

4. Is the grill portable?

Yes, it features a trolley design that makes it easy to move around your outdoor space.

5. What is the size of the cooking area?

The grill features a spacious cooking area, but the exact dimensions can vary by model. Please refer to the product specifications for detailed measurements.

6. Can I use this grill for both smoking and barbecuing?

Absolutely! This grill is designed for versatile cooking, allowing you to smoke meats as well as barbecue.

7. How do I clean the grill after use?

After grilling, allow the grill to cool down, then remove any leftover food particles and ash. Use a grill brush for the grates and a damp cloth for other surfaces.

8. Is assembly required for this grill?

Yes, some assembly is required. All necessary tools and instructions will be included in the package.

9. What are the dimensions of the warming rack?

The warming rack is made from wire steel and is designed to fit over the main cooking area. For specific dimensions, please refer to the product's technical specifications.

10. What type of warranty does this grill come with?

The grill typically comes with a manufacturer's warranty, which may vary. Please check the warranty details provided with your purchase.

11. Can I use this grill in all weather conditions?

While the grill is designed for outdoor use and features a durable powder-coated finish, it's recommended to cover it or store it indoors during extreme weather conditions.

12. What is the weight of the grill?

The weight may vary based on the specific model, but it is designed to be sturdy yet manageable for transportation.

13. Does the grill include a side shelf or storage?

Some models may include a side shelf for additional prep space and storage options. Please refer to the product description for specific features.

14. Is this grill suitable for large gatherings?

Yes, the grill is designed to accommodate larger quantities of food, making it ideal for family gatherings and parties.

15. What colors is the grill available in?

The grill features a grey powder-coated lid and a black powder-coated body, providing a stylish and modern look.

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