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Indoor Kids Playground Equipment All-White Foam Ball Pit and Cleaning Machine for Home Use

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What exactly is included with the Indoor Kids Playground All-White Foam Ball Pit set?

The set includes the all-white foam ball pit structure and an integrated/companion cleaning machine. Depending on the order, packaging and any additional accessories (balls, logos, or installation kits) may be included — confirm details with the seller.

2. What are the product dimensions and weight for shipping?

Single package size is 70 x 65 x 105 cm and the single gross weight is 75.0 kg. Larger installs or multiple modules may ship in additional packages.

3. How many children or what area does this ball pit support?

The product supports more than 200 square meters (as a reference for large installations) and is listed as accommodating roughly 80–200 children in large commercial setups. The allowable passenger figure is 100+. For home use you will obviously use a smaller number—follow local safety and supervision guidance.

4. Is this product suitable for home use and small playrooms?

Yes — the product is marketed for home use as well as kindergartens and entertainment centers. For home use choose an appropriately sized layout and ensure you have room for safe supervision and storage.

5. What materials are used in the ball pit and cleaning machine?

Materials listed include stainless steel, wood, nylon, various plastics, PVC, and foam. These materials are chosen for durability and easy cleaning; specific parts are made from different materials (e.g., frame vs. padding).

6. Does the product come with the foam balls, and can I get different colors or sizes?

The product description highlights an all-white foam ball pit. Ball inclusion and color/size options depend on the seller and order. Custom colors or replacement balls are usually available—contact the supplier to confirm availability and sizing.

7. How does the included cleaning machine work and what maintenance does it need?

The cleaning machine is designed to remove debris and help sanitize balls and the pit surface. Typical maintenance includes emptying filters/collection bins, periodically replacing filters (if applicable), and following the included operation manual for cleaning cycles and care. Check the manual or seller for power specs and recommended maintenance intervals.

8. What power supply does the cleaning machine require?

Power requirements are not specified in the basic listing. The cleaning machine commonly uses standard household voltage in the destination market. Confirm the exact voltage, plug type, and power consumption with the manufacturer or product manual before purchase.

9. Are there recommended age limits or supervision requirements?

While the pit is intended for children, recommended ages and supervision guidelines vary by installation and local regulations. As a general rule, adult supervision is required at all times and younger children (toddlers) should be closely monitored. Check the manufacturer's age recommendations and local safety standards.

10. What safety features does the ball pit include?

Safety features include soft foam walls and durable materials to reduce injury risk. For specific certifications (CE, EN71, ASTM, fire-retardant ratings) and any additional safety measures, request documentation from the supplier.

11. Can I customize the ball pit with logos or graphics?

Yes — the product is listed as customizable with logos or graphic designs. Contact the manufacturer or sales representative to discuss artwork files, placement, minimum order requirements, lead times, and any extra costs.

12. How do I clean and sanitize the foam pit and balls regularly?

Use the included cleaning machine for regular cleaning of balls and debris. For the pit structure, wipe surfaces with a mild detergent or disinfectant compatible with foam and PVC, rinse where appropriate, and allow to fully dry. Remove and clean heavily soiled or damaged balls separately. Follow the manufacturer's cleaning instructions to avoid material damage.

13. Is installation required and can I install it myself?

Some assembly is typically required. Small home installations can often be assembled by consumers using the supplied manual; large commercial setups may require professional installation. Verify what is included in your order and whether installation services are offered.

14. What warranty, shipping, and after-sales support are provided?

Warranty, shipping terms, and after-sales support vary by supplier. Ask the seller for warranty duration and coverage details, shipping options and lead times, spare parts availability, and contact information for technical support before purchase.

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