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Ideastep Equipment 3d Insoles Medical Scanner Hine Orthotic Foot Scanners Support Plastic Shell for Orthopedic Insole

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is the Ideastep Equipment 3D Insoles Medical Scanner?

It is a foot scanning and orthotic support solution designed to measure foot pressure and posture to create custom orthopedic insoles and thermoplastic shells for improved comfort and alignment.

2. How does the 3D foot scanner work?

The scanner captures foot geometry and pressure/posture data, which is analyzed to identify high-pressure areas and alignment issues. That information is used to design heat-moldable orthotic insoles tailored to the individual's feet.

3. What measurement data does it provide?

It provides 3D foot geometry plus foot pressure detection and posture analysis to inform insole shape, arch support and cushioning placement.

4. What materials are the insoles and shells made from?

Insoles use EVA velvet and breathable PU foam for comfort and airflow; the supportive component is a thermoplastic shell. An anti-slip fleece layer is used for grip.

5. What does 'heat moldable' mean and how is it used?

Heat-moldable means the thermoplastic shell can be softened with heat, shaped to the patient's foot for a custom fit, and then cooled to retain the shape. Follow manufacturer instructions for temperature and reheating limits.

6. Who should use this product?

It is suited for clinics and practitioners making custom orthotics, shoe manufacturers improving fit, athletes needing support, and individuals with foot pain seeking personalized insoles.

7. Is the scanner accurate enough for clinical use?

The product is described as providing advanced pressure and posture detection suitable for orthotic design. For specific clinical accuracy metrics (e.g., resolution, repeatability), request technical data from the supplier.

8. What software and file formats does it support?

Software and export formats can vary by model. Many systems export standard 3D files for CAD/CAM workflows (STL/OBJ), but you should confirm supported software and formats with the vendor.

9. What are the product dimensions and weight for shipping?

The package size is 40 x 25 x 15 cm and the gross weight is approximately 0.500 kg. Actual shipped contents and weight may vary by configuration.

10. What is included in the package?

Contents can differ by sales configuration. Ask the supplier for the exact turnkey package details (scanner unit, software license, thermoplastic shells, accessories, documentation, etc.).

11. How do I clean and maintain the insoles and shell?

Wipe the thermoplastic shell and anti-slip fleece with a damp cloth and mild soap; avoid soaking. Air-dry foam and EVA components away from direct heat. Follow the manufacturer's care instructions for long-term use.

12. Can the thermoplastic shell be reshaped later?

Many thermoplastic shells can be reheated and adjusted a limited number of times, but repeated reheating may degrade material properties. Confirm reheating limits with the manufacturer.

13. Are there training or support services available?

Training is recommended for accurate scanning and insole fabrication. Contact the supplier to learn about available training, setup assistance and technical support options.

14. What about warranty and certifications?

Warranty terms and any medical or safety certifications are determined by the manufacturer or seller. Request certificate documentation and warranty details before purchase.

15. How do I integrate these scans into my existing orthotic production workflow?

Integration depends on the scanner's software and export formats. If the device exports standard 3D files or offers CAD/CAM plugins, you can import scans into your design software. Confirm compatibility with your workflow with the vendor.

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