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HQ Escalator Parts (DZE-12, DZE-14, DZE-16 E)

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  • Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 26 Dec, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
  • Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
  • Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
  • Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What are the model variants available for HQ Escalator Parts?

The HQ Escalator Parts are available in three model variants: DZE-12, DZE-14, and DZE-16 E.

2. Are the HQ Escalator Parts compatible with all elevator systems?

These parts are specifically designed to work seamlessly with various elevator systems, ensuring smooth operation and increased longevity.

3. What quality certification do the HQ Escalator Parts have?

The parts are ISO9001 certified, which means they meet international quality standards for safety and performance.

4. What is the minimum order quantity for HQ Escalator Parts?

The minimum order quantity is just 1, allowing you to order exactly the number of parts you need for your project or maintenance.

5. How can I ensure quick delivery of the HQ Escalator Parts?

These parts are available for air transportation, ensuring quick and efficient delivery to your location.

6. Is there a warranty on the HQ Escalator Parts?

Yes, the HQ Escalator Parts come with a one-year warranty, providing peace of mind regarding their durability and quality.

7. Who manufactures the HQ Escalator Parts?

The HQ Escalator Parts are manufactured by HQ, a trusted brand in the elevator industry known for its durable and reliable components.

8. What types of projects are these parts suitable for?

These parts are ideal for both new installations and ongoing maintenance of elevators and escalators.

9. Can I use these parts for escalators as well?

Yes, the HQ Escalator Parts are specifically designed for use in both elevators and escalators.

10. What benefits do the HQ Escalator Parts offer?

They ensure smooth operation and reliable performance, contributing to the overall safety and longevity of elevator systems.

11. Are there any specific maintenance tips for these parts?

Regular inspections and timely replacements of worn parts are recommended to maintain optimal performance.

12. Do the HQ Escalator Parts require special tools for installation?

Standard installation tools for elevator components are typically sufficient, but it is advisable to consult an expert for proper installation.

13. Where can I purchase HQ Escalator Parts?

You can purchase these parts from authorized distributors or directly from HQ's official website.

14. What is the expected lifespan of HQ Escalator Parts?

The lifespan can vary based on usage and maintenance, but these high-quality parts are designed for durability and long-term performance.

15. Can I return the parts if they are not suitable for my needs?

Return policies may vary by seller, so it's best to check with the vendor regarding their specific return policy.

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