B21, China Town Mall, Midrand
- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 25 Dec, 2025, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What is a Call-Out Fee?
A Call-Out Fee is a charge applied for a service provider to come to your location to assess or fix an issue, regardless of whether any work is completed.
2. When do I incur a Call-Out Fee?
You incur a Call-Out Fee when you request a service technician to visit your location for repairs or assessments.
3. Is the Call-Out Fee refundable?
Typically, the Call-Out Fee is non-refundable, as it covers the technician's travel and time to assess the situation.
4. How much is the Call-Out Fee?
The Call-Out Fee varies by service provider and location. Please check with your specific provider for their rates.
5. Does the Call-Out Fee include the cost of repairs?
No, the Call-Out Fee is separate from the cost of any repairs or parts that may be needed. You will be charged for the Call-Out Fee and then separately for any work done.
6. Do I have to pay a Call-Out Fee if the issue is covered by warranty?
It depends on the terms of your warranty. Some warranties may cover the Call-Out Fee, while others may not. Please review your warranty terms for specifics.
7. Can I avoid paying a Call-Out Fee?
In some cases, you may avoid a Call-Out Fee by troubleshooting the issue over the phone with customer service or if you are a member of a service plan that waives such fees.
8. What should I do if I believe I was charged incorrectly for a Call-Out Fee?
If you feel that you were charged incorrectly, please contact the service provider's customer support for clarification and assistance.
9. How can I schedule a service that requires a Call-Out Fee?
You can schedule a service requiring a Call-Out Fee by contacting the service provider directly via their website, phone, or customer service portal.
10. Is the Call-Out Fee charged for emergency services?
Yes, emergency services typically include a Call-Out Fee, which may be higher than standard service fees due to the urgent nature of the request.
11. What happens if the technician can't fix the issue?
If the technician cannot fix the issue, you are still responsible for the Call-Out Fee, but they may provide recommendations for further action.
12. Can I get a quote before the Call-Out Fee is applied?
Many service providers will give you an estimate of the Call-Out Fee and any potential repair costs before dispatching a technician.
13. Are Call-Out Fees the same for residential and commercial services?
Call-Out Fees can differ between residential and commercial services, often depending on the complexity and nature of the work required.
14. What payment methods are accepted for Call-Out Fees?
Payment methods for Call-Out Fees vary by provider, but most accept credit cards, debit cards, and sometimes cash or checks.
15. How do I know if a Call-Out Fee applies to my situation?
You should confirm with the service provider when you schedule your appointment, as they will inform you whether a Call-Out Fee is applicable based on your specific issue.
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