B21, China Town Mall, Midrand
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- Shipping Timeframes: All orders are processed within 2-5 business days (excluding weekends and holidays). After your order has been processed, the estimated delivery time is before 03 Feb, 2026, depending on customs, Please note that due to high demand, some items may experience longer shipping times, which will be communicated at order confirmation email.
- Order Processing Time: Please allow 2-5 business days for us to process your order before it is shipped . Orders placed after 16:00 on Fridays, or during weekends and public holidays, will begin processing on the next business day. Processing times may be extended during peak seasons or sales events.
- Manufacturing Time: Some products needs manufacturing time, the manufacturing process will take approximately 10-30 business days depending on the product. This timeframe may vary depending on the complexity of the product and current demand. but this will be communicated with you during order confirmation.
- Returns and Exchanges: We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon arrival.
1. What materials can the 20w Jewelry Engraving Machine Pen engrave?
The 20w Jewelry Engraving Machine Pen is designed to engrave a variety of materials including metals, plastics, glass, and wood, making it versatile for different jewelry applications.
2. Is the engraving depth adjustable?
Yes, the engraving depth is adjustable, allowing you to customize the engraving based on the material and design you are working with.
3. What is the power output of the engraving pen?
The engraving pen has a power output of 20 watts, which provides efficient and precise engraving capabilities.
4. Can beginners use the 20w Jewelry Engraving Machine Pen?
Absolutely! The machine is user-friendly, making it suitable for beginners as well as experienced engravers. It also comes with a user manual to guide you through the setup and usage.
5. What is the maximum engraving size?
The maximum engraving size can vary based on the specific model; however, it typically accommodates designs up to 10cm x 10cm.
6. Does the engraving pen require any special maintenance?
Routine maintenance includes cleaning the engraving tip and ensuring the machine is free of dust and debris. Regular check-ups can help maintain optimal performance.
7. Is there a warranty on the 20w Jewelry Engraving Machine Pen?
Yes, the engraving pen typically comes with a warranty to cover manufacturing defects. Please check the specific warranty details provided by the supplier.
8. What safety precautions should I take while using the engraving pen?
Always wear safety goggles to protect your eyes from debris, work in a well-ventilated area, and keep the engraving pen away from children when not in use.
9. Can I use the engraving pen for larger projects?
For larger projects, it is advisable to use a larger engraving machine, as the 20w pen is best suited for smaller, detailed work.
10. What type of power supply does the engraving pen require?
The engraving pen typically requires a standard power supply that is compatible with a voltage range of 110-240V. Ensure to check the specifications for your region.
11. Is the engraving pen portable?
Yes, the 20w Jewelry Engraving Machine Pen is lightweight and portable, making it easy to transport for use in different locations.
12. Can the engraving machine be used for commercial purposes?
Yes, the engraving machine is suitable for both personal and commercial use, allowing businesses to offer custom engraving services.
13. What kind of designs can I create with this engraving pen?
You can create a wide range of designs, including text, logos, and intricate patterns, making it great for personalized jewelry and gifts.
14. Are there any tutorials available for using the engraving pen?
Yes, many online resources, including video tutorials and user forums, can help you learn how to effectively use the engraving pen.
15. How long does the engraving process take?
The engraving time varies based on the complexity and size of the design, but most simple engravings can be completed within a few minutes.
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